10w40 Privacy Policy — Protecting Your Information

This document explains how 10w40 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.

Effective: 1 January 2026. This policy may be updated from time to time.

1. Information We Collect

When you register for or use the 10w40 platform, we collect several categories of information to ensure the service runs smoothly and securely. These include:

Account information: Your full name, email address, phone number, date of birth, and username registered when you created your account.
Payment information: Details related to your MYR payment method, such as bank account name, account number, and deposit and withdrawal transaction history. We do not store full card numbers directly.
Device and browser information: Device type, operating system, web browser type, IP address, screen resolution, and other technical information automatically transmitted by your browser when you access the platform.
Usage data: Pages visited, games played, session duration, login frequency, and in-platform actions that help us understand how users interact with our service.
Cookies: Small files stored on your device to identify sessions, retain language preferences, and support overall platform functionality.

2. How We Use Your Information

Information collected by 10w40 is used solely for legitimate purposes directly related to delivering the platform's services. The primary purposes are:

Processing account registrations and verifying user identity in accordance with platform security requirements
Processing MYR deposits and withdrawals accurately and securely
Sending account-related notifications such as transaction confirmations, security alerts, and important service updates
Detecting and preventing fraudulent activity, system abuse, or unauthorised access
Improving platform performance, enhancing the user interface, and personalising your experience based on usage patterns
Complying with Malaysian legal requirements relating to transaction record retention and user verification

10w40 does not use your information for third-party marketing without your explicit consent. We do not sell user data to any advertisers or external companies.

3. Cookies and Session Tracking

The 10w40 platform uses cookies for several core functions that keep the service running properly. There are two main categories of cookies we use:

Session cookies: Stored temporarily on your device and deleted automatically when you close your browser. These cookies help maintain your login status throughout an active session.
Persistent cookies: Retained on your device for a set period to remember your language preference, display settings, and help us recognise returning users.

You can configure your browser to block or delete cookies at any time. Please note, however, that blocking session cookies may affect the login function and usability of certain areas of the platform. We do not use third-party tracking tools to record user activity outside the 10w40 platform.

4. Data Security and Third-Party Sharing

10w40 implements appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. The key safeguards we have in place include:

SSL encryption on all connections between user devices and our servers
Password storage in a hashed format that cannot be reversed
Internal access controls that limit employees to only the information needed for their role
Continuous monitoring for suspicious account activity

Regarding information sharing with third parties, 10w40 only shares user information in the following circumstances:

To payment processors required to complete your MYR transactions — and only the minimum information necessary
When required by Malaysian law or upon direction from a lawful authority
With your explicit written consent

We do not share user information with advertisers, data brokers, or social media platforms without your consent.

5. User Rights, Policy Amendments, and How to Contact Us

As a 10w40 platform user, you have the following rights regarding your personal information:

Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification: If the information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your name, email, and phone number can be updated directly through your account settings.
Right to Erasure: You have the right to request the deletion of your account and personal information, subject to legal requirements around financial transaction record retention that may require us to keep certain data for a specified period.

10w40 reserves the right to amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or platform developments. Any significant changes will be communicated to users via an in-platform notice or email. Continued use of the platform after an amendment is published will be considered acceptance of the updated policy.

For any questions about this Privacy Policy, data access requests, or privacy concerns, please contact our team at [email protected]. You may also refer to our FAQ us for general enquiries about your account and platform services.

Your Privacy Is Our Priority

This privacy policy reflects 10w40's commitment to transparency. If you're ready to get started, register an account now or visit our help page.